FAQ
Welcome to our FAQ page. Here you'll find answers to all the questions you've ever wanted to ask us—and some you probably wouldn't even think to ask. We're always happy to help. Whether you want to know where our spices come from, how we make our curries, or how to place your order, we've got the answers. But if you're ready for a bit of fun and knowledge, then you've come to the right place. Read on to learn everything you need to know about Purple Spices.
An order.
Can I change or cancel my order?
Please contact us by email at hello@purplespices.com. If your order has not yet been shipped, we may be able to process or stop it before it is sent.
Where is my order?
Have you already checked your tracking number? You can also contact us directly. Please send an email to: hello@purplespices.com
I haven't received an order confirmation or shipping notification. What can I do?
Have you checked your spam folder? If you haven't received a notification, please contact us directly at hello@purplespices.com
Will I receive an order confirmation and invoice from you?
After you have completed and paid for your order, we will send you an order confirmation via email. This can sometimes take a few minutes. Please also check your spam folder. You can download the invoice using the download link in the shipping confirmation email.
What payment options do you offer?
You can choose from the following payment methods:
- Klarna (invoice)
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
My delivery address should be different from my billing address. What options do I have?
If your shipping address differs from your billing address, please email us at hello@purplespices.com after placing your order with the desired billing address. Please note that we can only change the shipping address after the order has been placed, not the billing address.
I entered my billing address incorrectly. What can I do?
Unfortunately, we cannot change the billing address after receiving your order. If your order has not yet been packed, we can cancel it and you will receive a credit note and refund. Please contact us by email at hello@purplespices.com. You can then place your order again.
Shipment.
When will I receive my order?
After you place your order with us, shipping within Germany typically takes about 3 to 4 business days. If you require delivery to an island within Germany, please allow approximately 6 business days.
Which delivery service do you use?
We currently ship with DHL
How much does shipping cost?
We differentiate between package S, M, and L.
Within Germany:
S = €6.19, M = €7.69, L = €10.49 – Shipping is free for orders over €50.
Outside Germany:
S = €14.49, M = €17.49, L = €22.49 – Shipping is free for orders over €100.
Which countries do you ship to?
Currently, shipping is only possible within Germany.
We also ship within the EU for B2B customers.
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